Frequently Asked Questions

Here you can find answers to some of the more common questions we get involving the different Alarm Systems we install. Choose the section below that best matches your question. You can select the image that most resembles your keypad to reach system specific questions.
Please keep in mind that not all systems are the same, and the answers we have listed are the most common solutions, but may not necessarily be the one you need or are looking for. If you need further assistance, please give our office a call at (318)929-7850.

Common Questions

Do you have a question, but it’s not specifically about the equipment? How can you cut down on false alarms? Are you switching phone services? Whose responsibility is it to test the system? View our most common generic questions here.


DSC is a recognized leader in the design and manufacturing of reliable, feature-rich intrusion alarm control panels that easily integrate with an array of alarm communicators, verification modules and cabling solutions. With their clean unobtrusive look, DSC panels have become a favorite of our customers, and is usually our go-to panel for a basic hardwired system.


The IQ Panels are all-in-one Security and Smart Home Solution with an HD Touchscreen and excellent Integration. The Qolsys IQ Panel is our Go-To Panel for our Smart Home Automation Platform and for Existing Homes.


The 2GiG panels feature a user-friendly interface, integrated home automation with Z-Wave devices, and interactive services through


The Napco Systems that we run across the most are Napco P400, P800, and P801 panels. They are very cost effective, feature light, and user friendly, but from time to time, you may still need to know more about this system.


The NetworX line of control panels represent a full-featured security system that used for burglary, fire and environmental detection. The series includes the NX-4, NX-6, NX-8 and NX-8E control panels. This is an compatible panel.

At the end of 2019, the manufacturer has chosen to shut down their security businesss, and parts and support for these panels are limited.


Honeywell Ademco alarm panels have been around the industry for years, and are often installed by national alarm companies. Many end users have these systems already installed before deciding to use Shreveport Security; since the systems work fine, there’s not much reason to change them out.