In order for the alarm system to communicate with the Central Station, there must be a good connection to a phone line of some kind. If our line was cut, it needs to be reconnected to the phone line. We can do it at the price of a service charge.
If you have changed your phone service, then your system may need to be reconfigured to work. We have had sucess with phone service provided through AT&T(Landline Only, not U-Verse), Suddenlink, Comcast, and NewWave Communications, however, the phone jacks in the house must be active, and the Alarm Panel may have to be rewired to work properly.
You can find more information about alternate methods of communication we use here.